How has adopting ITIL 4 Foundation improved the efficiency

[josepruitt]

How has adopting ITIL 4 Foundation improved the efficiency and effectiveness of service management in your organization? For those who have already implemented ITIL 4, what tangible improvements have you seen in service delivery or customer satisfaction?

[natalie183]

By aligning our processes with the ITIL 4 framework, we've reduced incident resolution times and improved resource allocation. The focus on value streams and continual improvement has enhanced our ability to deliver services that truly meet customer needs. Additionally, the training provided by https://www.advisedskills.com/it-service-management/itil-4-foundation helped our team understand and implement these practices effectively. This has led to measurable improvements in customer satisfaction scores and a more proactive approach to managing IT services.

[josepruitt]

We've seen tangible improvements, such as a 20% reduction in downtime and higher satisfaction ratings from both customers and internal stakeholders. The framework’s emphasis on collaboration and agility has also fostered a culture of continuous improvement within the team.