Where is there honest support and help in controversial situations?

[beyec]

Recently I encountered a situation where the slot froze and the winnings were not counted. The support was freezing. I want to find a platform where they will really help if something goes wrong. Does anyone have a positive experience of communicating with technical support?

[votopa]

I had a similar case, only on Pin Up app everything was resolved calmly. The Internet went down during the bonus game - I thought everything was lost. I wrote in the chat, they answered me right away, raised the logs, recalculated the winnings and credited them manually. They communicated politely, without formalism. It is obvious that they work for the client. They even offered a compensation bonus for the inconvenience.