I stopped by the Air India Express Muscat Office in Oman last week and thought I’d share my experience to get a discussion going. Personally, I wasn’t sure what to expect because I’ve heard mixed reviews about airline offices but honestly, it went better than I imagined. The staff were respectful and handled my ticket change without much hassle. I had to wait around 20 minutes before being assisted, which felt reasonable compared to waiting on hold over the phone.
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